TERMS AND CONDITIONS
Membership Agreement
- I understand that memberships are personal and non-transferable.
- I acknowledge that I must complete a health questionnaire and waiver before participating in any classes.
- I agree that Ludens Pro and other memberships are billed monthly and auto-renew unless cancelled.
Founding Memberships
- I understand that my founding membership rate is locked in for life only if I maintain uninterrupted active status.
- If cancelled, I acknowledge I will not be able to rejoin at the original founding rate.
Class Attendance & Scheduling
- I agree to pre-register for all classes.
- I understand that cancellations must be made at least 2 hours before to avoid penalties.
- I acknowledge that repeated no-shows or late cancellations may result in booking restrictions.
- I acknowledge that, unless provided with prior notice, there will be at least 3 and up to 7 hours of group classes on any given weekday.
- I acknowledge that weekend classes are an add-on and will be available depending on the availability of the coach.
Cancellations & Refunds
- I acknowledge that I must provide a 14-day written or email notice to cancel my monthly membership.
- I understand that no refunds are provided for missed sessions or unused time.
- Class packs are non-refundable but may be transferred by written or email request.
Pause Policy
- I may pause my membership for a minimum of 2 weeks and a maximum of 8 weeks per year.
- I agree to submit pause requests at least 7 days in advance.
Studio Access
- I understand access is granted only during staffed hours or designated open-gym time using the door access control app.
- I agree not to bring unauthorized guests during open gym sessions.
Code of Conduct
- I agree to treat staff and other members with respect.
- I will wipe down and re-rack equipment after use.
- I understand that harassment, unsafe behaviour, or abuse may result in immediate termination.
Photo & Video Consent
- I consent to Ludens Fitness Studio using photos or videos taken during sessions for marketing.
- I understand I may opt out in writing.
Parent/Guardian Consent (If under 18)
- I certify that I am the parent or legal guardian of the participant and grant permission for them to participate.
Policy Changes
- I acknowledge that Ludens may update pricing, terms, or schedules with 30 days' notice.
- I understand changes will be communicated via email or posted online.