Privacy Policy

Ludens Fitness Studio - Policies

Here are the Privacy Policy, Terms and Conditions, and Cookies Policy for Ludens Fitness Studio.

I. Privacy Policy

Ludens Fitness Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect:

Personal Information: Name, address, email address, phone number, date of birth, emergency contact information, and payment details.
Health Information: Information related to your fitness goals, medical conditions, and physical limitations, collected during consultations or assessments.
Usage Data: Information about your use of our services, including class attendance, website browsing activity, and app usage.
Device Information: IP address, browser type, operating system, and other technical information collected automatically.

2. How We Use Your Information:

To provide and manage our fitness services, including class registration, personal training, and membership management.
To communicate with you about classes, promotions, and studio updates.
To process payments and manage billing.
To personalize your fitness experience and provide tailored recommendations.
To improve our services and website functionality.
To comply with legal obligations.

3. Information Sharing:

We may share your information with third-party service providers who assist us in operating our business (e.g., payment processors, website hosting).
We may disclose your information if required by law or to protect our rights and safety.
We will not sell your personal information.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights:

You have the right to access, correct, or delete your personal information.
You can opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us at info@ludens.fitness.

6. Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

II. Terms and Conditions

By using Ludens Fitness Studio's services, you agree to the following terms and conditions:

1. Membership and Class Registration:

Memberships are subject to the terms outlined in the membership agreement.
Class registration is required and subject to availability.
Late cancellations or no-shows may result in penalties as outlined in the membership agreement or posted studio policies.

2. Payment:

Payment is due at the time of registration or as specified in the membership agreement.
We accept Debit, Credit, E-transfer, Wire transfer, Direct Debit, Cash payments.
Membership fees are non-refundable, except as required by law.

3. Health and Safety:

You are responsible for assessing your fitness level and consulting with a healthcare professional before participating in our classes.
You agree to follow the instructions of our instructors and staff.
We are not liable for any injuries or damages resulting from your participation in our services.
You agree to inform staff of any medical or health issues prior to participation in any class.

4. Code of Conduct:

You agree to conduct yourself in a respectful and courteous manner.
We reserve the right to refuse service or terminate memberships for inappropriate behavior.
No illegal activity is allowed on the premises.

5. Intellectual Property:

All content on our website and in our classes is protected by copyright and other intellectual property laws.
You may not reproduce or distribute our content without our permission.

6. Limitation of Liability:

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Our total liability is limited to the amount you paid for our services.

7. Governing Law:

These terms and conditions are governed by the laws of Ontario Province.

8. Changes to These Terms:

We may update these terms and conditions from time to time. We will notify you of any changes by posting the new terms on our website.

III. Cookies Policy

Ludens Fitness Studio uses cookies and similar technologies to enhance your browsing experience.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website.
They help us remember your preferences and improve website functionality.

2. How We Use Cookies:

Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: To analyze website traffic and usage patterns.
Marketing Cookies: To personalize advertisements and promotions.
Preference Cookies: To remember your settings and preferences.

3. Third-Party Cookies:

We may use third-party cookies from service providers such as Google Analytics and social media platforms.

4. Cookie Management:

You can manage your cookie preferences through your browser settings.
You can also opt-out of certain cookies through third-party websites.
Disabling certain cookies may impact the functionality of the website.

5. Changes to This Policy:

We may update this Cookies Policy from time to time. We will notify you of any changes by posting the new policy on our website.

If you have any questions or concerns about these policies, please contact us at info@ludens.fitness.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.