Privacy Policy for Ludens Fitness Studio

Effective Date: May 2025

Ludens Fitness Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our app, website, and related services.

1. Information We Collect

Personal Information: Name, address, email, phone number, date of birth, emergency contact, payment details.
Health Information: Fitness goals, medical conditions, physical limitations.
Usage Data: Class attendance, website activity, app usage.
Device Information: IP address, browser type, operating system, device IDs.
Location Information: Collected if you enable location services in the app.

2. How We Use Your Information

To provide and manage our services, including class registration, personal training, and memberships.
To communicate updates, promotions, and personalized recommendations.
To process payments and manage billing.
To analyze usage data for improving services and security.
To comply with legal obligations and protect rights.

3. Data Sharing and Third-Party Services

We do not sell your personal information. We may share it with:

Service providers (e.g., payment processors, hosting providers, analytics tools like Google Analytics, advertising services).
Legal authorities if required by law or to protect rights.
With your consent, for promotional or marketing purposes.

4. Data Security

We use industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure.

5. User Rights and Choices

You have the right to:

Access, correct, or delete your personal data.
Withdraw consent for data use at any time.
Opt-out of marketing communications.
Manage cookie preferences via browser settings.
To exercise your rights, email us at info@ludens.fitness.

6. Data Retention

We retain data as long as needed to provide our services and comply with legal obligations. When no longer needed, we securely delete or anonymize data.

7. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

8. International Transfers

If you are outside Canada, your data may be processed in other countries with different data protection standards. By using our services, you consent to this transfer.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience, including essential, analytics, marketing, and preference cookies. You can manage cookie preferences through browser settings or opt-out via third-party tools.

10. Updates to This Policy

We may update this policy periodically. Updates will be posted on our website and in-app. Material changes will be communicated to you.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at:
info@ludens.fitness